IT Manager Customer Service Solutions @ ICS

At a glance

At ICS, we're not just implementing a new CRM system - we're transforming the way we connect with our customers. We're looking for a dynamic, passionate, and experienced IT Manager to spearhead our Salesforce Financial Services Cloud implementation and lead our CRM transformation program. If you're ready to shape the future of customer relationships in the financial services industry, this is your chance to make a lasting impact.

Your job

Your mission

As our IT Manager Customer Service Solutions, you'll be a driving force behind our CRM transformation. You'll:

• Lead the charge in implementing Salesforce Financial Services Cloud, revolutionizing our Sales, Onboarding, Service, and Offboarding processes
• Establish and lead our Salesforce Center of Excellence (CoE), setting the gold standard for CRM best practices
• Orchestrate the IT side of our CRM transformation program, ensuring seamless integration with our business goals
• Champion innovation, fostering a culture of continuous improvement and technological advancement

Your day-to-day adventure

• Collaborate with business stakeholders to translate their needs into cutting-edge CRM solutions
• Lead the implementation of our IT Renewal projects, ensuring they align with our digital transformation goals
• Stay ahead of emerging technologies and industry trends, constantly evaluating their potential impact
• Build and mentor high-performing teams, nurturing the next generation of CRM experts
• Manage relationships with external vendors and technology partners, negotiating contracts and SLAs
• Ensure efficient allocation of resources, tools, and technologies to meet our ambitious goals

Working environment

ICS at a glance

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license with DNB and AFM. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products.

Our credit cards can be used worldwide to pay at more than 46 million addresses and in any currency. In the Benelux there are now about 2.7 million people with a credit card issued by ICS. Our customers not only pay carefree everywhere, but also with extra security: their purchases are insured, and we guarantee delivery.

Our purpose 'Carefree Payments' and our vision and our mission 'We offer our customers and partners relevant, sustainable and secure payment products' are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: a solid reason to choose ICS.

Why join the ICS family?

• Be at the forefront of a major organizational transformation in the financial services industry
• Work with a dynamic team of professionals passionate about innovation and customer experience
• Enjoy the backing of a stable financial institution while having the agility of a tech startup
• Benefit from our commitment to your personal and professional growth, including a generous training budget
• Experience a flexible work environment that values work-life balance

The ICS vibe

At ICS, we're all about courage, care, and collaboration. We're creating a culture where:

• Innovation thrives and new ideas are celebrated
• Continuous learning is not just encouraged, it's expected
• Your voice matters, regardless of your position
• We work hard, but we also know how to have fun

Your profile

What sets you apart? You're not just another IT Manager - you're a CRM visionary with:

• A heterogeneous background spanning financial services and at least one other industry (e.g., automotive, health, telco)
• At least 2 successful Salesforce programs under your belt
• Deep understanding of Salesforce technology, including Financial Services Cloud or other Velocity verticalizations
• Proficiency in both B2B and B2C segments across Sales, Onboarding & Origination, and Contact Center & Service
• Experience integrating CRM with product administration systems and indirect sales channels
• A track record of leading high-performing teams and fostering a culture of innovation

We are offering

We are offering you the opportunity to be the best you can be and lots of room to grow personally and professionally, the opportunity to pro-actively work on your vitality and fitness. We also offer you a great atmosphere with enthusiastic and driven colleagues and the chance to be in the middle of a large organizational transformation. On top of that we offer you:

• The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team and depending on your position).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Interested?

If you're excited we want to hear from you! Apply now and let's transform the future of customer relationships together.

For more information, you can reach Karel Bosse (karel.bosse@icscards.nl). Let’s connect!

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.