At a glance

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, with a subsidiary in Germany. We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both Consumer and Commercial clients. In addition, we offer various other financial services and products.

As Manager SIRA & DFC Oversight Reporting, you will take ownership of various core customer processes and provide chain management (‘ketenregie’) for those processes (including Collections, Fraud & Payments, Servicing, and customer onboarding and off-boarding).

Your job

You will play a vital role in shaping the required knowledge and capabilities needed for a newly created team to deal with the aforementioned dynamics. In this pioneering stage, you will be responsible for:

Formulating the ICS Client Integrity SIRA, in which the most important risks and areas of attention are highlighted and clearly identified from the ICS perspective.
Continually analysis internal and external developments in the area of FEC research, client behaviour, and internal feedback-loop information with regards to KYC/CDD, Transaction Monitoring, NCTO, and Exit. This information will be used for identification of (and changes in) main risks and areas of attention.
Integral reporting regarding the DFC business as usual and the strategic DFC initiatives going to Wwft program board and other internal and external stakeholders (including regulators).
Overview and steering of the (strategic) portfolio management with regards to all Wwft/DFC related initiatives.
Keeping an overview of the actions from (amongst others) Compliance, Audit, Program Board/Stuurgroep, and external stakeholders.

Working environment

The culture within ICS can be described as family-oriented, helpful, people-oriented, and service-oriented. Service is in the genes. You work in a dynamic environment, in close collaboration with, amongst others, the Product Domain, Operations, and IT. ICS is located in Diemen, but of course there is room for hybrid working.

The organization is currently changing in order to serve customers and the market even better, with the safety and reliability of our services being the cornerstone. We are rebalancing our business model, which means challenging, but exciting times for ICS. Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: A solid reason to choose ICS.

Per October ‘24 the new governance of ICS will be in place. A new department Product, Solutions & Control (PSC) will be introduced. This department will consist of 6 domains who are highly interconnected and need to work together with all other departments of ICS, ABN AMRO, and other relevant stakeholders. The following domains are within PSC: Products, generic processes, change management, data management, risk & regulations, and client integrity.

Your profile

We are looking for an experienced leader who has earned her/his spurs in the areas of KYC and CDD within a banking organization, a financial organization or consultancy. Do you think you fit in with us? Check your profile:

Master’s degree in a relevant area of knowledge.
Minimal 10 years of experience, of which 5 years with regards to FEC policy and regulations, AML, CFT, and sanctions.
Explicit experience in successful identification and limitation of client integrity risks.
Excellent communication skills (both in Dutch and English) to convey complex ideas clearly and concisely to different audiences, including senior management and cross-functional teams.
Affinity with risk and audit related activities.
Wide experience with and knowledge of KYC/CDD, Client Monitoring, Risk Based Approach, and SIRA.
Ability to lead and motivate teams, and cultivate a culture of Courage, Care, and Collaboration, encouraging teams to innovate and challenge the status quo.
Demonstrates resilience and adaptability, steering the team through challenges, and fostering a culture of continuous learning.
Demonstrates ownership by taking responsibility for one's actions, decisions, and their consequences, demonstrating accountability and commitment towards achieving goals or resolving issues.

We are offering

The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
Possibility to work from home (in consultation with your team and depending on your position).
An annual public transport pass with free public transportation throughout the Netherlands.
An excellent pension scheme.

Interested?

Please apply to this vacancy online and include your resume and motivation letter. If you want to know more about this vacancy? Please contact Andreas Borsboom, Head of DFC & SIM (aborsboom@icscards.nl).

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. In addition, a recruitment agency can only submit a resume when invited by a Talent Acquisition Specialist to join the search for a right candidate. All unsolicited resumes sent to us will be considered property of ABN AMRO BANK N.V. In this case, ABN AMRO will not be held liable to pay a placement fee.